Refund policy

Refund Policy

To ensure that our customers can shop with confidence, we have established the following policy regarding returns and exchanges.

Returns and Exchanges for Customer Convenience

We do not accept returns or exchanges due to customer-related reasons, including incorrect sizing, differences in appearance or expectations, or ordering the wrong item.

Please carefully review the product description, measurements, and other relevant information before placing your order.

Defective or Incorrect Items

If an item is defective or differs from what you ordered, please contact us within five days of receiving your order.

After reviewing the details, we will arrange an exchange or issue a refund. If a replacement is unavailable, we may issue a refund instead.

In such cases, all return shipping costs will be covered by The BORDER.

Items Not Eligible for Return or Exchange

We cannot accept returns or exchanges in the following cases:

• Items for which more than five days have passed since delivery
• Items that have been worn or used
• Items that have been stained or damaged while in the customer’s possession
• Items with missing tags, accessories, packaging, or boxes
• Items that have been altered, including hemmed items
• Sale items, made-to-order items, exclusive items, or any other items designated as non-returnable by The BORDER

Refunds

When a refund is approved, we will process it promptly after receiving and inspecting the returned item.

Refunds will be issued to the original payment method used for the order.

Extended Absence or Refusal of Delivery

If an order is returned to us due to an extended absence or refusal of delivery, the customer may be charged for the original shipping cost, return shipping cost, and any related fees.

If we determine that the refusal or non-acceptance of delivery is abusive or intentional, we may decline future orders from the customer.