Shipping policy

Shipping Policy

The following policy applies to the delivery of orders placed with The BORDER.

Shipping Carriers

Domestic orders are generally shipped via Sagawa Express.

International orders are shipped via Sagawa Global Post using the EMS international delivery network.

Depending on the destination, the contents of the order, or other circumstances, we may use another shipping carrier at our discretion.

Dispatch Time

Orders are generally dispatched within three business days after the order and payment have been confirmed.

For pre-order and made-to-order items, please refer to the estimated delivery date stated on the relevant product page.

Dispatch may take longer than usual during exhibitions, events, holidays, or extended store closure periods.

Shipping Fees

Domestic Shipping within Japan

• Standard shipping: JPY 770
• Remote areas, including Hokkaido, Okinawa, and certain islands: JPY 1,320

International Shipping

• EMS International Shipping: from JPY 3,300

International shipping fees vary depending on the destination country or region. The final shipping fee will be displayed at checkout.

International shipping is available only to countries and regions that can be selected at checkout.

Import Duties and Taxes

Product prices and shipping fees do not include import duties, import taxes, customs clearance fees, or other charges imposed in the destination country or region.

Any such charges are the sole responsibility of the recipient. Please contact your local customs authority for further information before placing an order.

Delivery Date and Time Requests

Delivery date and time requests are available for domestic shipments only.

We will make every effort to accommodate your request. However, delivery on the requested date or time cannot be guaranteed due to weather conditions, traffic, carrier circumstances, or other factors beyond our control.

Extended Absence or Refusal of Delivery

If an order is returned to us due to an extended absence, refusal of delivery, failure to pay import duties or taxes, or an incorrect or incomplete address, the customer may be charged for the original shipping cost, return shipping cost, customs charges, and any related fees.

If we determine that the refusal or non-acceptance of delivery is abusive or intentional, we may decline future orders from the customer.

Delivery Delays

Delivery may be delayed due to severe weather, natural disasters, traffic conditions, customs clearance, carrier circumstances, or other unavoidable events.

The BORDER cannot be held responsible for any loss or damage resulting from such delays.

Receiving Your Order

Please inspect your order promptly after delivery.

If an item is defective or differs from what you ordered, please contact us within five days of receiving your order.